See Also
By default, incoming e-mail messages from Contacts whose size is greater than 2 MB are converted into attachments. The Talisma User can view these incoming Contact messages by opening the attachment. To do so:
1. Open the required Interaction.
2. The following message is displayed in the Conversation pane:
The size of the message exceeds the limit set for e-mail messages. Open the attachment to view the e-mail message.
3. In the Conversation pane, double-click the Message Content attachment.
The Contact’s message is displayed in a Notepad file if the message is received in Plain Text, and in the default browser window if the message is received in HTML Text format.
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Note Only incoming e-mail messages from Contacts are converted into attachments. The following types of Interactions are not converted into attachments: • Interactions created from the Chat or Phone media. • Interactions created from Web Forms. • Interactions created from the New Message window, and the Interaction window. |
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Last Updated: 9/16/2019
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