Editing a Message in Outbox

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You can edit a message queued in the Outbox Workspace before dispatching the message. If you edit and send a message sent by another User, the Interaction is assigned to you.

To Edit a Message in Outbox

1.  In the Outbox Workspace, select the message you want to modify, and click the Outgoing message ID.

Depending on the type of message selected, it is displayed in the appropriate reply window.

2.  Click Edit Contents to modify the message text.

3.  Modify the message, and click Send.