Managing an Internal Session Request

See Also

Permissions Required

Use Media Chat - To work in the Chat Workspace. Chat requests are routed only to Users who have this Permission. These Users can work with chat sessions and log Interactions.

When a User requests for an internal chat session, you are notified by a chat request notification. The Participant column in your My Sessions pane displays your name if you accept the internal session request. You may deny an internal session request.

To Accept an Internal Session Request

•   If a message box is displayed on arrival of an internal session request, click Accept.

- OR -

•   If the arrival of an internal session request is indicated by a beep, brief change of the cursor, or icon in the system tray:

a.  Select the session in the My Sessions pane.

b.  Click Accept.

An appropriate message is displayed in the source and recipient Users' Transcript panes indicating that the request has been accepted, and the chat session is started.

To Deny an Internal Session Request

•   When a request for Internal Session arrives, click Deny if it is a message box.

- OR -

•   If the arrival of an internal session request is indicated by a beep, brief change of the cursor, or icon in the system tray:

a.  Select the session in the My Sessions pane.

b.  Click Deny.

Note  For internal sessions, the value in the Chat type column in the My Sessions pane is 'Internal'.