See AlsoE-mail messages received with blank Character Sets are listed in the Inbox Workspace if the option to receive e-mail messages with a blank Character Set is enabled during the deployment of Talisma. These Messages are not threaded because Talisma is unable to resolve the Character Set of such Messages. A Message in the Inbox Workspace is threaded after you have manually set the Character Set for the Message and resumed the Message.
To Select a Character Set for a Message in the Inbox Workspace
1. In any Workspace, from the GoTo menu, select Inbox.
The Inbox Workspace is displayed.
2. Select a Message for which you want to set the Character Set.
3. From the Message menu, select Encoding, and select the required Character Set.
All Character Sets supported by Talisma are listed. A check mark is displayed next to the current Character Set of the Message. The selected Character Set is applied to the Message. The modified Message content is displayed in the Content Tab and the modified Subject is displayed in the Subject field of the Message window. You can now resume the threading of the Message.
Other ways of selecting a Character Set for a message:
• Open the Message Window and select the Character Set from the View menu of the Message window.
• Right-click a Message and select the Encoding option.
If the Character Set selected for the Message is different from the Character Set in the Default e-mail character set Property of the Contact, the value of the Default e-mail character set Property of the Contact is automatically updated with the value of the Character Set of the Message.
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Note Although Talisma supports Character Sets in several languages, when selecting a Character Set for a Message, you can only select a language supported by the operating system on your computer. |