Sending a Rapid Response

See Also

You can send a Rapid Response when responding to one or multiple Interactions.

To Send a Rapid Response

1.  Select the Interaction in the Table View, and read the message in the Conversation pane.

2.  Depending on the information you need to send, click , , or , based on the Rapid Response that best answers the query raised by the Contact. The corresponding Rapid Response is sent. If you have set a signature, it is included in the response.

Note  •   You can read the title of the Rapid Response by moving the mouse over the Rapid Response buttons on the Talisma toolbar. •   If the Canned Response which is configured as a Rapid Response is categorized, the Interaction in which the Rapid Response was inserted, will also inherit the Categories of the Canned Response. •   If the Resolve Interaction option is selected while configuring the Rapid Response, the Interaction to which you responded, will be marked as resolved.

To Send a Rapid Response to Multiple Interactions

1.  In the Interaction Table View, select the Interactions to which you want to send a Rapid Response.

To select adjacent Interactions, click the first Interaction and then hold down the SHIFT key and click the last item.

To select nonadjacent Interactions, click the first Interaction, and then hold down the CTRL key and click the other Interactions.

2.  Click , , or .

If you have set a signature, it is included in the response.