See AlsoSet User Options - To define and modify Options in the Options dialog box.
You can specify the following chat-specific Media Options in Talisma Client:
• The frequency at which the Table Views in various interfaces of the Chat Workspace must be refreshed.
• Whether a Canned Response must be sent automatically to the visitor at the end of a chat session.
• Keyboard shortcuts that you will use in the Transcript pane.
To Set Chat Media Options
1. In the Talisma Chat Workspace, select Options from the Tools menu. The Options dialog box is displayed with the General tab selected.
2. Click the Media tab.
3. In the Chat area:
◦ Select the Auto Refresh table View every option, and specify the required number of seconds.
When you are working in the Chat Workspace, the Table View is refreshed at the specified frequency. For example, if you specified 200 seconds, the Table View is refreshed every 200 seconds.
◦ Select the Auto send Canned Response on 'End Session' option, and click . The Canned Response Manager is displayed. Select the required Canned Response, and click OK.
The selected Canned Response is sent automatically to the visitor when you end a chat session. However, the selected Canned Response will not be automatically sent to the visitor if the chat session expires, the chat session is trashed, or the visitor ends the chat session.
◦ In the Keyboard Shortcuts for Snippet Pane area, select the Enter option next to the Send Snippet option for sending chat messages using the ENTER key. Ctrl+Enter is automatically set for New Line. If you select Ctrl+Enter as the shortcut for the Send Snippet option, Enter is automatically selected for New Line.