Trashing a Chat Session

See Also

Permissions Required

Discard Chat Session Details - To trash the contents of a chat session by not saving the contents as an Interaction.

If you are the owner of a chat session, an internal chat session, or a conference session, and you have the Discard Chat Session Details Permission, you can trash the contents of the session.

To Trash a Chat Session

•   During an ongoing chat session, click in the Message area toolbar.

- OR -

From the Chat menu, select Trash Session to discard the contents of the chat session.

The contents of the Session Over Message (defined as a Default Team Option in Talisma Business Administrator) are displayed to the participants in the session, and the session comes to an end.

Note  •   You can trash a Proactive chat session before the visitor accepts it. •   You cannot trash a session that you do not own.