See AlsoYou can view a Message from the Preview pane of the Interactions Workspace, the Interaction window, the Chat Workspace, and the Phone Workspace.
To View a Message from the Interactions Workspace
1. Go to the Interactions Workspace.
2. From the list of Interactions displayed in the Table View, select the Interaction containing the Message you want to view.
3. Right-click the required Message in the Preview pane and select Show Message from the shortcut menu.
The Message opens in the Message window.
|
Note If the Preview pane is hidden, select Preview Pane from the View menu of the Interaction Workspace. |
To View a Message from the Interaction Window
1. Open the required Interaction.
2. In the Conversation pane of the Interaction window, right-click the required Message and select Show Message from the shortcut menu.
To View a Message from the Chat or Phone Workspace
1. Go to the Chat Workspace or Phone Workspace.
2. In the Message Properties pane, click the Open link.
- OR -
Press CTRL + O.
To View a Message from the Inbox Workspace
1. Go to the Inbox Workspace.
2. From the list of Messages displayed in the Table View, select the Message you want to view.
3. Double-click the Message.
The Message is displayed in the Message window.