Viewing an E-mail Message Whose Size Exceeds Two MB

See Also

By default, incoming e-mail messages from Contacts whose size is greater than 2 MB are converted into attachments. The Talisma User can view these incoming Contact messages by opening the attachment. To do so:

1.  Open the required Interaction.

2.  The following message is displayed in the Conversation pane:

The size of the message exceeds the limit set for e-mail messages. Open the attachment to view the e-mail message.

3.  In the Conversation pane, double-click the Message Content attachment.

The Contact’s message is displayed in a Notepad file if the message is received in Plain Text, and in the default browser window if the message is received in HTML Text format.

Note  Only incoming e-mail messages from Contacts are converted into attachments. The following types of Interactions are not converted into attachments: •   Interactions created from the Chat or Phone media. •   Interactions created from Web Forms. •   Interactions created from the New Message window, and the Interaction window.