About Aliases

An Alias is an email address that an institution uses to send and receive email from contacts. Aliases are associated with specific teams within an organization. An alias receives email sent by a contact and routes the email to the appropriate team or user.

Two types of aliases are defined in Business Administrator: Incoming and Outgoing. An Incoming Alias receives email for a team, while an Outgoing Alias sends out email to contacts. An Alias can serve as the Incoming Alias for a single team and as an Outgoing Alias for multiple teams.

A team can be associated with several Incoming and Outgoing Aliases. This streamlines the flow of email, especially when a team sends high volumes of email.