Web Client - General
If Portal-related object properties (for example, TPIN, Display this Event on portal, Portal custom ID, and so on) were added in a workspace column set or filter, the affected table view did not display.
Solution
Remove the Portal-related property from the workspace column set or filter, and then view the affected table view.
While information of incoming campaign response emails was recorded in the database, the emails were not displayed in the Communication Info pane based on styles included in the original outgoing email.
Solution
As incoming responses will be sanitized, styling and other tags will be removed. Hence, campaign email responses in the Communication Info pane will not be displayed based on styling in the original outgoing email.
To display the response email based on styling that was included in the original outgoing email, add the required HTML tags (comma separated) to the AllowedHTMLTags parameter in the tblGlobalInfo table.
For example, type the following statement to update the table:
update tblGlobalInfo set tvaluedata = 'style, link' where tValueName ='AllowedHTMLTags';
In a cobrowsing session, the visitor’s screen was not displayed to the Web Client user.
Solution
Copy the file from the CRM installation folder from the path Samples\Web\Website\Cobrowse\Contents\scripts and overwrite the same file in your website.
In an https environment, with Web Client installed on a Windows Server 2016 computer where staff STS is configured, when the user tried to browse to a workspace, the following error message was displayed:
◦ In Google Chrome: The webpage at https://<Web Client URL>:91/?wa=wsignin1.0&wtrealm=http%3a%2f%2fBTPCMIB3%2fcmc.crm.workspaces%2f&wctx=rm%3d1%26id%3dCrmWebclient%26ru%3dhttps%253a%252f%252fBTPCMIB3.campusmgmt.com%253a91%252f&wct=2017-05-25T06%3a26%3a04Z might be temporarily down or it may have moved permanently to a new web address.
ERR_SPDY_INADEQUATE_TRANSPORT_SECURITY
◦ In Firefox: Your connection is not secure
The website tried to negotiate an inadequate level of security.
<Web Client URL> uses security technology that is outdated and vulnerable to attack. An attacker could easily reveal information about which you thought to be safe. The website administrator will need to fix the server first before you can visit the site.
Error code: NS_ERROR_NET_INADEQUATE_SECURITY
Cause
By default, in Windows 2016, http/2 protocol is enabled. The errors occur as the browser negotiates with the server for the correct cipher suite order which is not available on the server. The reasons could be:
◦ The Web Client computer is upgraded to Windows 2016, or
◦ The group policy on the Web Client computer is not correctly configured and may still apply the cipher suite policy of the previous operating system.
Solution
Install Web Client on a server on which Windows 2016 is installed afresh.
OR
Modify the group policy for the cipher suite order and apply the updated order on the Windows Server 2016 computer. You then need to validate whether Web Client works on HTTP/2 with TLS with these modified settings. For more information about cipher suite orders for Windows 2016, see https://msdn.microsoft.com/en-us/library/windows/desktop/mt808163(v=vs.85).aspx.
Mailer content (tables and images) that is copied from MS Word is not displayed with correct formatting in the Message tab of Campaign Communication records.
Cause
When the content is copied from an HTML source (typically a website) to MS Word, the original HTML tags and styles are not retained, and compatibility tags specific to MS Office (eg: <v:imagedata> and <P class=MsoNormal >) are added to the content. The content from MS Word is then copied to the mailer.
Solution
Copy the content to the mailer directly from the HTML source.
6. Problem
The Desktop Client user selected the option Add Signature by default to all messages in the Options dialog box.
In Web Client, the signature was displayed along with HTML code in the Reply pane.
Solution
Clear the Add Signature by default to all messages option and manually copy the signature into interaction responses.
7. Problem
When the user tries to log on to Web Client, the following error message is displayed:
HTTP Error 500.24 – Internal Server Error
Solution
In the Internet Information Services (IIS) Manager, perform the following steps in the virtual directories of the Web Client and the Security Token Service (STS) computers:
a. In the left pane, navigate to the virtual directory and then click the Features View tab in the right pane.
b. In the IIS section, double-click the Authentication icon.
The Authentication page is displayed.
c. Click the ASP.Net Impersonation option and select Disable from the Actions pane.
The error will no longer be encountered when users launch Web Client again.
8. Problem
When the user tried to log on to the Web Client, the following error message was displayed occasionally:
405 - HTTP verb used to access this page is not allowed.
Solution
Type “/” at the end of the Web Client URL and then press ENTER.
9. Problem
In the Tools, Options dialog box of Desktop Client, the value of the Table View Page size field is set to a very high number. In this scenario, when a Web Client User selects all <Object> items from the <Object> Table View and tries to perform the Set Properties operation, the following error is displayed:
404 - File or directory not found.
Solution
In Web Client, ensure that the value of the Set Page Size option is lesser or equal to 100. To do so, perform the following steps:
a. In the Global Links area, click Settings.
The Settings menu is displayed.
b. Select Set Page Size.
The Set Page Size dialog box is displayed.
c. Type a value which is lesser or equal to 100 in the Select results per page field.
d. Click Save.
10. Problem
When a Web Client User tries to add attachments of size greater than 4 MB, an error occurs.
Solution
Perform the following steps:
a. Open the Web.Config file located in the <Drive name>:\Program Files\Talisma Web Client folder.
b. Locate the <configuration> tag
c. Add the following tags under <configuration> tag.
<system.web>
<httpRuntime maxRequestLength="<size of the attachment in kilobytes>"/>
</system.web>
For example,
<httpRuntime maxRequestLength="10240"/>
d. Save the Web.Config file.
Note
The value of the maxRequestLength parameter must be specified in kilobytes.
11. Problem
Although the User is able to log on to Web Client on a Microsoft Windows computer using Mozilla Firefox, Web Client fails to respond when the User performs an operation.
Cause
The computer may have some third-party plug-ins.
Solution
Remove the third-party plug-ins and log on to Web Client afresh. The User will now be able to work with Web Client.
12. Problem
Application Server is installed on a Windows Server 2008 R2 or Windows Server 2012 computer on which the Regional and Language option settings for date Properties is not in the <month>/<date>/<year> format. In this scenario, when the Web Client User tries to save a Date type of Property, the following error message is displayed:
Data could not be updated for the Property - <Property Name> as the data format is invalid.
Solution
On the Application Server computer, ensure that the value English (United States) is selected in the Regional Options tab of the Regional and Language Options window.
◦ In the Date tab of the Customize Regional Options window, ensure that the value in the Short date format list is set to <month>/<date>/<year>.
Note
The <month> value can be M, or mm.
The <date> value can be d, or dd.
The <year> value can be yy, or yyyy.