About Student Alerts

It is important for an institution to know when students are at risk and be able to intervene in such scenarios. The campus community needs a mechanism to submit alerts. The student alerts feature allows students or faculty to report concerns about students to authorities in the institution. Student alerts can be reported in two ways:

  • Students or faculty may submit an alert via the alert web form on the institution’s website. This form can be submitted anonymously or with submitter information if it's configured by the institution.
    OR
  • Licensed users can submit alerts in Anthology Reach.

The student alert feature can address concerns such as student attendance, behavioral issues, and other apprehensions that fellow students, faculty, advisors or other staff may have.

Notes:

  • For the student alert functionality to work, all users (with licenses) and potential campus community members who submit an alert should have an associated contact record. However, scenarios can occur where no contact record is available for a submitter.
  • The CMC – Student Advisor / Recruiter role must be enabled for Anthology Reach users who will work with student alert records.

While the following steps in the student alert cycle are not necessarily sequential, they represent a high-level generic flow of the student alert process:

  • Staff or students submit an alert about another student on the institution’s website or Intranet. It's mandatory to type values in the following fields:
    • First name
    • Last name
    • Email
  • The submitter can remain anonymous or can disclose his / her identity.
  • A designated reviewer in Anthology Reach will review the student alert record that’s created, and will associate it with:
    • The appropriate contact record of the student.
    • The appropriate contact record of the submitter if it’s a non-anonymous submission.
  • Student alert records can be created:
    • On the institution’s website or intranet (through a web form) – anonymously or non-anonymously.
      OR
    • In Anthology Reach:
      1. In the Student alerts area (Student Success Profile tab).
      2. In the Student alert form
      OR
    • Based on automatic triggers – for instance, a drop in the value of a student’s Current Retention Score.
  • Alerts can also be created from the following through configurations:
    • Campus surveys
    • Cases
    • Emails, and so on.
  • Creation of a case from the student alert record
    While this is not mandatory, a student alert record can also be closed if the issue is addressed without creating a case.