In-App Notifications for Users

The in-app notifications feature in Dynamics 365 enables users to receive notifications in the notification center of the model-driven app. For more information, see the Microsoft Documentation.

The in-app notifications settings is enabled by default in the Anthology Reach and Anthology Reach PA model-driven applications. To enable the in-app notifications settings in other model-driven app shipped with the Anthology Reach solutions or custom model-driven apps, see the Microsoft Documentation.

Benefits of Enabling In-App Notifications

Following are some of the benefits of enabling in-app notifications:

  • Alert system users when vital tasks need their attention

  • Sends targeted notification to the right user

  • Reduces time-to-value

  • Improves process efficiency and the average response time

In-App Notifications - When an Incoming SMS Activity is Assigned to a User

Reach users can choose to receive in-app SMS notifications by configuring the Receive In app SMS notification field to Yes. Users can later set the Receive In app SMS notification field to No to stop receiving the in-app SMS notifications.

Note: By default, the Receive In app SMS notification field is not configured and users will not receive in-app notifications.

The Receive In app SMS notification field on the User Page (under Process Config > Users with Active Users Location)

Steps to Configure the 'Receive In app SMS Notification' Field

  1. In the Anthology Reach and Anthology Reach PA model-driven applications, navigate to Process Config > Users with Active Users Location > select a user to view the User page.

  2. In the Summary tab, set the Receive In app SMS notification to Yes.

  3. Save the page.

Users are notified about the assignment of an incoming SMS activity when:

  • a new SMS activity is assigned to them.

  • they login to the Reach environment to view pending incoming SMS messages which are yet to be responded.

An Example SMS Notification

By default, the following two action buttons are displayed in the SMS notifications:

  • View - Redirects the user to the latest incoming SMS activity assigned to the user.

  • View All - When multiple SMS activities are assigned to the user, this button redirects the user to the My SMS Activity dashboard.

The default notification text, and the labels and redirect URLs of the action buttons can be customized. For more information, see Editing the Default Settings in the SMS Notifications.

Editing the Default Settings in the SMS Notifications

The labels and redirect URLs for the action buttons, and the default message displayed in the SMS notifications can be customized in the SMS - Generate In-App notifications for newly received SMS activities cloud flow shipped with the Campus Management Data Flows solution.

Steps to Edit the Default Settings of the SMS Notifications

  1. Login to make.powerapps.com.

  2. From the Environment list, select the required Reach environment.

  3. Click the Solutions tab > Campus Management Data Flows.

  4. Click the Cloud flows tab > SMS - Generate In-App notifications for newly received SMS activities.

  5. Click the Edit button in the ribbon to edit the flow.

  6. Click through the Condition > If yes > Create in-app notification steps.

  7. In the Create in-app notification, click the Show advanced options, and perform the following steps:

    1. In the Body field, you can modify the text which will be displayed to the user in the SMS notification.

    2. In the Data field, edit the title and the URL of the action buttons as per the requirement.

  8. Save the flow.