Setting Up Mailboxes

The following steps will approve user mailboxes to use the previously created Email Server Profile to communicate with Google's servers.

1. Go to Settings > Email Configuration > Mailboxes
2. Double-click the mailbox you want to configure.
3. Modify the following values:
   1. Allow to Use Credentials for Email Processing: Yes.
   2. Enter the following Gmail account credentials:
      1. Server Profile: <Name of the Gmail server profile>.
      2. Incoming Email: Server-Side Synchronization or Email Router.
      3. Outgoing Email: Server-Side Synchronization or Email Router.
      4. Appointments, Contacts, Tasks – None (there is no support for this, selecting another value will result in an error)
4. Click Save.
5. Click Approve Email (will work only if you are an Office 365 Global Admin).
6. Click Test and Enable Mailbox.
7. When you are prompted to "Sync items with Exchange from this Dynamics 365 Organization only," leave the box unchecked and click OK.
8. Wait for a short duration to enable the system to run the script and then refresh the page or launch it afresh. The message Success for Incoming and Outgoing will indicate that setup is complete. You can also check the Alerts tab.

   

   

Note: This sync process is dependent on specifying the current Gmail password. Users must update their mailbox password when their Gmail password is changed.