Minimum System Requirements

This section lists the hardware and software required for installing CampusNexus CRM components.

For information on compatibility with operating platforms and other products, see Platform Compatibility and Product Compatibility (logon required).

Hardware Requirements

Hardware Requirements
Component Minimum Requirements

Database
(previously referred to as Talisma Server)

•   Intel Xeon with EM64T support

•   8 GB RAM

•   1 GB available hard disk space on the operating system drive

•   4 GB available hard disk space on the drive where the Database component (Data files) is installed

Application Server

•   Intel Xeon with EM64T support

•   8 GB RAM

•   500 MB available hard disk space

Web Components

•   Business Administrator

•   WebTrak

•   Scripting

•   Intel Xeon with EM64T support

•   8 GB RAM.

•   1 GB on the drive where the operating system is installed.

•   1 GB available hard disk space on the drive where Web Components are installed.

Web Components

•   Media

•   Intel Xeon with EM64T support

•   8 GB RAM.

•   1 GB on the drive where the operating system is installed.

•   4 GB available hard disk space on the drive where Web Components are installed.

Customer Portal

•   Intel Xeon with EM64T support

•   8 GB RAM.

•   1 GB available hard disk space.

iServices

•   Intel Xeon with EM64T support

•   8 GB RAM.

•   500 MB available hard disk space.

Web Client and Notification Server

•   Intel Xeon with EM64T support

•   8 GB RAM.

•   500 MB available hard disk space.

CRM Services
(previously referred to as Talisma Services)

•   Intel Xeon with EM64T support

•   8 GB RAM.

•   1 GB on the drive where the operating system is installed.

•   500 MB available hard disk space on the drive where CRM Services are created

Database Administrator

•   64-bit (x64) processors, Dual-core, 2.0 GHz or faster processor

•   8 GB RAM

•   500 MB available hard disk space

Note: We recommend installing Database Administrator on the computer on which you will create CRM Services.

Client

•   Win32 Client

•   Data Management Utility (DMU)

•   32-bit (x86) or 64-bit (x64) processors, Dual-core, 2.0 GHz or faster processor

•   8 GB RAM

•   1 GB available hard disk space on the operating system drive

•   500 MB available hard disk space on the drive where Client is installed

Notes:

  • For optimal system performance, it is recommended to maintain free hard disk space of at least 1 GB in the drive where the operating system is installed.

  • To determine the hardware sizing for your deployment, contact Anthology Inc. Professional Services.

Software Requirements

Notes:

  • For a fresh installation or upgrade of CampusNexus CRM, it is recommended to install Server components on the most recent supported operating systems and SQL Server versions.

  • CampusNexus CRM is not supported on touch screens that use the Windows 8 (or later) operating system.

  • Before installing any CampusNexus CRM component, ensure that all applicable updates are installed on the supported Windows operating system.

Clients and Servers

The CampusNexus CRM client and server computers require the following minimum operating system and Visual Studio versions.

Client and Server Software Requirements
Component Requirements

Server Components

•   One of the following operating systems:

  • Microsoft Windows 2019 Standard Edition
  • Microsoft Windows 2016 Standard Edition
  • Microsoft Windows 2012 R2 Standard Edition

•   Visual C++ Redistributable for Visual Studio 2019 (32-bit)

•   Visual C++ Redistributable for Visual Studio 2019 (64-bit)

Client Components

•   One of the following operating systems:

  • Microsoft Windows 2019 Standard Edition
  • Microsoft Windows 2016 Standard Edition
  • Microsoft Windows 2012 R2 Standard Edition
  • Windows 10 (32 and 64-bit)
  • Windows 8.1 Pro (32 and 64-bit)

•   Visual C++ Redistributable for Visual Studio 2019 (32-bit)

Components

The following software requirements are specific to the CampusNexus CRM components.

Software Requirements by Component
Component Requirements

Database
(previously referred to as Talisma Server)

•   One of the following:

  • Microsoft SQL Server 2019 Standard Edition
  • Microsoft SQL Server 2017 Standard Edition
  • Microsoft SQL Server 2016 SP2 Standard Edition

•   Microsoft Internet Explorer (IE) 11.0

•   Microsoft ODBC Driver 13.1 for SQL Server

•   Microsoft Distributed Transaction Coordinator Service (MSDTC)

•   Microsoft Excel 365, 2019, 2016, or 2013

Note: The Database component has also been tested in an Active-Passive cluster environment on a Microsoft Hyper-V server.

Application Server

•   Microsoft .NET Framework 4.7.2

•   Microsoft Distributed Transaction Coordinator Service (MSDTC)

•   For Internet Connections, one of the following:

  • Microsoft IIS Server 10.0
  • Microsoft IIS Server 8.0
  • Microsoft IIS Server 7.5

Note: Application Server has been tested in a Network Load Balancing (NLB) environment.

Services
(previously referred to as Talisma Services)

•   To work with Scheduled Report Services, you need Microsoft Excel 365, 2019, 2016 or 2013.

•   To work with Campaign Dispatchers, you need Microsoft ODBC Driver 13.1 for SQL Server.

Web Components:

•   Business Administrator

•   WebTrak

•   Media

•   Scripting

•   Microsoft .NET Framework 4.7.2

•   For Internet Connections, one of the following:

  • Microsoft IIS Server 10.0
  • Microsoft IIS Server 8.0
  • Microsoft IIS Server 7.5

Note: Media (Chat) has been tested in Network Load Balancing (NLB) and Network Address Translation (NAT) environments.

iServices

•   Microsoft .NET Framework 4.7.2

•   For Internet Connections, one of the following:

  • Microsoft IIS Server 10.0
  • Microsoft IIS Server 8.0
  • Microsoft IIS Server 7.5

•   Microsoft Web Service Enhancement (WSE) 3.0

Client

•   Windows Client

Ensure that the following prerequisite software is installed on the Client computer:

•   Microsoft .NET Framework 4.7.2

•   Visual C++ Redistributable for Visual Studio 2019 for Windows 32-bit operating systems. The software is available in the Prerequisites\Visual C++ Redistributable for Visual Studio 2019 folder.

•   Microsoft OLE DB Driver 18 for SQL Server

•   Microsoft Internet Explorer 11.0

•   To work with Print Templates, ensure that the following components are installed on the computer before the Client is installed:

  • MS Word 2019 and MS Word 365 (32-bit or 64-bit)
  • MS Word 2016 Standard or higher (32-bit)
  • MS Word 2013 SP1 Standard or higher (32-bit or 64-bit)
  • Visual Studio 2010 Tools for Office Runtime

•   To work with Analytics for CampusNexus CRM, Microsoft Excel 365, 2019, 2016 or 2013 is required.

•   Data Management Utility (DMU)

Ensure that the following components are installed on the Client computer:

•   Client tools of the Microsoft SQL Server version that is identical to the version available on the Main Database computer.

Ensure that the following components are installed before installing DMU:

  • Microsoft OLE DB Driver 18 for SQL Server

  • Microsoft Access Runtime 2016 (For MS Office 2016 and earlier)

  • Microsoft ODBC Driver 13.1 for SQL Server

•   Microsoft Access 2016 Runtime (Required only for .xlsx or .csv files)

•   Microsoft Access Database Engine 2016 Redistributable (Required for Microsoft Office 365 and Office 2019)

To install Microsoft Access Database Engine 2016 Redistributable, at the command prompt, type the following command and then press Enter:

<Drive name>:\AccessDatabaseEngine.exe /quiet

To verify that the installation is successful, the following program will be displayed in the Control Panel (Control Panel > Programs and Features):

Microsoft Access database engine 2016 (English)

If the above text is not displayed, the installation is unsuccessful. To complete the installation, perform the following steps at the command prompt:

  1. To extract the file:

    <Drive name>:\AccessDatabaseEngine_X64.exe /extract <Drive name>:\<Folder to which the file must be extracted>

  2. To install the file:

    msiexec /i <Drive name>:\<Folder to which the file was extracted in step 1>\aceredist.msi /quiet

•   Microsoft .Net 4.7.2 Framework Software Development Kit

Database Administrator

•   Microsoft Management Console (MMC)

Customer Portal

•   Microsoft .NET Framework 4.7.2

•   For Internet connections, one of the following:

  • Microsoft IIS Server 10.0
  • Microsoft IIS Server 8.0
  • Microsoft IIS Server 7.5

•   Microsoft Web Service Enhancement (WSE) 3.0

•   Microsoft Enterprise Library 3.1

Note: Customer Portal has been tested in a Network Load Balancing (NLB) environment.

SMS

•   VC++ Redistributable 2019

•   Microsoft ODBC Driver 13.1 for SQL Server

Web Client and Notification Server

•   Microsoft .NET Framework 4.7.2

•   Microsoft ODBC Driver 13.1 for SQL Server

•   For Internet Connections, one of the following:

  • Microsoft IIS Server 10.0
  • Microsoft IIS Server 8.0
  • Microsoft IIS Server 7.5
  • Microsoft Web Service Enhancement (WSE) 3.0

Note: Web Client has been tested in a Network Load Balancing (NLB) environment.

Continue with Install Prerequisite Software.