Knowledge Base

Perform the following steps, if you are using the Knowledge Base (KB) functionality of CampusNexus CRM:

  1. Copy the Customer.zip file from the Scripts\KPSOL Files folder and add it to the setup folder of KPS Universal Knowledge 4.3.4 where the install.jar file is present.

  2. Using the file copied in the previous step, install KPS Universal Knowledge 4.3.4. For more information, see the KPS Universal Knowledge documentation.

  3. In the JBoss Management Console, deploy the UKS.EAR file that is generated from the installation of KPS Universal Knowledge 4.3.4. For more information, see the KPS Universal Knowledge documentation.

  4. In an upgrade scenario of KPS Universal Knowledge from 4.1.5 to 4.3.4, replace the existing UKS.EAR file available in the JBoss Management Console with the UKS.EAR file that is generated from the installation of KPS Universal Knowledge 4.3.4.

  5. In the Services window, locate the Universal Knowledge 64bit service and restart the service.