Generate RSA Keys

The Live Assist integration requires a private and a public RSA key for secure communication using the SSH protocol. The private key is used to generate digital signatures. The public key is used to verify digital signatures.

• The private key is added in the TPC settings (see Configure the TPC Portal).

• The public key is used to configure the Live Assist Administration Portal (see Set Up Authenticated Chats).

Generate Keys Using Shell Script JWTRS256

1. Navigate to GitHub and download the zip file to your local machine.

   

2. Navigate to your local directory where you downloaded the zip file and extract the zip file to the local folder.

   (In our example, we created a new folder named "Keys" on the local drive.) .

   

3. The script should now be extracted to the folder on your local drive.

   

   To simplify the following steps, we renamed the long folder name to "Extract".

   

   The extracted jwtRS256.sh script is located in the "Extract" folder.

   

4. Open a Command Prompt and navigate to directory where the script file was extracted and hit Enter.

   (In our example, the path is cd Keys\Extract)

   

5. At the directory in the command window, type the following and hit Enter.

   ssh-keygen -t rsa -b 4096 -m PEM -f jwtRS256.key

   

6. Leave the passphrase empty and hit Enter.

   Hit Enter again to accept the empty passphrase.

   

7. The script executes and generates 2 files in your local folder:

   • Private key: jwtRS256.key
   • Public key: jwtRS256.key.pub

   

   

8. Open the jwtRS256.key file of type KEY File in Notepad. This is the RSA private key.

   1. Delete the first line (“-----BEGIN RSA PRIVATE KEY-----“).

      

   2. Delete the last line (“-----END RSA PRIVATE KEY-----“).

   3. If ‘Word Wrap’ is enabled in Notepad, disable it by selecting Format > [clear] Word Wrap.

   4. Carefully remove all spaces between the lines.

   5. Copy the private key to clipboard.

9. Open jwtRS256.key.pub file of type Microsoft Publisher Document in Notepad. This is the RSA public key.

   1. Delete the text ssh-rsa and the space before the public key.

      

   2. Delete the tail texts (like “ \user@computername”) and the space before the text.

   3. Copy the public key to clipboard.

Important: Live Assist only supports RS256 signed JWTs.

The Live Assist integration requires a private and a public RSA key for secure communication using the SSH protocol. The private key is used to generate digital signatures. The public key is used to verify digital signatures.

• The private key is added in the TPC settings (see Configure the TPC Portal).

• The public key is used to configure the Live Assist Administration Portal (see Set Up Authenticated Chats).

The following steps describe how to generate the keys using the ssh-keygen utility on a Windows 10 computer.

1. Open a Command Prompt.

   

2. Navigate to any directory. (In our example, we created a new folder named 'Keys' on the local drive.)

   

3. Run the following command:

   ssh-keygen -t rsa -b 4096 -m PEM -f jwtRS256.key

4. At the Enter passphrase (empty for no passphrase): prompt, press Enter.

   

5. At the Enter same passphrase again: prompt, press Enter again.

   

6. Once command runs successfully, public and private RSA keys are generated in the selected directory.

   

7. Open the jwtRS256.key file of type KEY File (.key” in Notepad. This is the RSA private key.

   1. Delete the first line (“-----BEGIN RSA PRIVATE KEY-----“) from the jwtRS256.key file.

      

   2. Delete the last line (“-----END RSA PRIVATE KEY-----“) from the jwtRS256.key file.

   3. If ‘Word Wrap’ is enabled in Notepad, disable it by selecting Format > [clear] Word Wrap.

   4. Carefully remove all the line spaces between the lines.

   5. Copy the private key to clipboard.

8. Open jwtRS256.key file of type Microsoft Publisher Document (.pub) in Notepad. This is the RSA public key.

   1. Delete the text ssh-rsa and the space before the public key from the jwtRS256.key.pub file.

      

   2. Delete the tail texts (like “ \user@computername”) and the space before the text from the “jwtRS256.key.pub” file.

   3. Copy the public key to clipboard.