Switch Skill Flow

If a user has selected the a skill at the beginning of the chat session, for example, the "Student Verification" skill, and then asks a question that can be answered by a different skill, for example the "Frequently Asked Questions" skill, the bot prompts the user to select whether to switch to the "Frequently Asked Questions" skill.

In our example the users asks "How many classes should I take every semester?" This question is included as RENEE-FAQ-0003 in the FAQ Model.

• If the user selects "No" on the switch skill prompt, the content categories of the 'switch from' skill ("Student Verification" in our example) are displayed.

• If the user selects "Yes" on the switch skill prompt, the content categories of the 'switch to' skill ("Frequently Asked Questions" in our example) are displayed.

      

The dialog flow for the switch skill option is similar for other scenarios where a user can switch from one skill to another skill.