Activating a Portal User Account

In a scenario where portal users are unable to activate their user accounts, institutions can activate the Portal user accounts using the Activate Portal User Account option on the Contact page in Reach.

Prerequisite
The Portal URL field on the Default Configurations must be configured with a valid Portal URL before using the Activate Portal User Account option.

Steps to activate a portal user account

  1. In the Anthology Reach environment, navigate to the required Contact page.

  2. Click the Activate Portal User Account option.