Mental Health

Anthology Digital Assistant has a personality outside of the core set of higher education based questions. If a student engages in a chat with the Digital Assistant and the conversation indicates signs of concern, the Digital Assistant will capture the conversation and open a case for the appropriate person at the institution to follow up with the student.

High Risk Conversations

All of the Chitchat and FAQ items in the Digital Assistant have been reviewed to determine if they might indicate a cause for concern with regard to a student's well-being. Specific items have been flagged as "high risk" items and marked so that a case is opened based on an utterance in the chat.

For example, when a student types utterances like "I am lonely", "I'm sad", "I hate myself" or similar, the Digital Assistant answers: "I'm so sorry to hear that. I am going to have a human reach out to you."

In this situation, a case would be opened in Anthology Reach and linked to the Contact record. See Review Cases.