TG Accounts

As an administrator, you can manage TG accounts in Mailbox Manager. 

The following permissions are required manage TG accounts: 

• Allow user to View the list of TG accounts 
• Allow user to Add/Edit TG accounts 

To access the TG Accounts page, select Settings on the navigation bar and select TG Accounts.  The TG Accounts page lists existing TG accounts and details.

Add TG Account

You can add TG accounts and associate the account with users to enable the users to upload message to the SAIG gateway.

To add a TG Account:

1. Select Add TG Account on the top right of the TG Accounts page. 

   

2. On the Add TG Account page, select the link to TD Client Community Manager and log in using your TG Number and password to ensure your credentials are active and valid. After successful login, return to this page and enter the same TG Number and password used to access TD Client.

   

   Name	Description
   TG Number	Enter the TG number. This number should begin with “TG” followed by 5 alphanumeric characters.
   Password	Initial setup of the TG account requires the current password associated with the TG Number.
   Description	Enter a unique description for the TG account being created.
   Enabled	Select this check box to enable the TG account. Please validate the TG account before selecting the Enabled check box. You can clear this option at any point in the future to disable the TG account.

3. Select the Validate TG Account button to validate the specified TG Account Information.

   If the validation is not successful, select the TD Client Community Manager link and try to log in. If there are issues, consult the SAIG Enrollment Site or call 1-800-330-5947.

4. Specify the User Associate Settings for the account. 

   

   User Associate Settings	Description
   Options	Designate the account as a General or Personal TG Mailbox. General accounts may have multiple users assigned. Personal accounts may only have one (1) user account associated with them. The password for General and Personal accounts will change every 7 days.
   Manual Password Update	The Manual Password Update option is available for General and Personal accounts. Select this option if you want to allow users to manage the password and prevent it from changing every 7 days. If Manual Password Update is selected for a General account, the account will be excluded from the automatic password update, and the 90-day password expiration rule required by SAIG will be followed.
   Associated User Accounts	Select one or more users that can access the TG Mailbox by selecting Add more.  Designate a Primary Destination Point Administrator (DPA).  A Secondary DPA is optional. Note: You can add a TG account without designating associated user accounts as Primary or Secondary DPA. To enable/validate the TG account, there has to be at least one (1) associated user account marked as Primary DPA.

5. Select Save to add the new TG account.

When you assign a TG account, Mailbox Manager generates and sends email communication to affected users notifying them that a TG account assignment has been made.

The following is an example of the email communication:

Email Subject	Email Body/Content
TG Account Assignment Made	Hello {FirstName}, TG Account: TGXXXXX has been assigned to your user profile as of mm/dd/yyyy h:mm:ss Please click below to review changes made to your user account. Link to the My Profile page Please contact your system administrator for any questions related to changes made on your account. Do not reply to this message - this email address is not monitored for replies.

Edit TG Account

As an administrator, you can modify an existing TG account as needed. This includes a changing the password or User Associate Settings.  You can also enable or disable a TG account. Users can also make certain changes to their own account using the My Profile page, such as password updates. 

When you remove a user account, Mailbox Manager generates and sends an email communication to the affected users.  The following is an example of the email communication:

Email Subject	Email Body/Content
TG Account Removed	Hello {FirstName}, TG Account: TGXXXXX has been removed from your user profile as of mm/dd/yyyy h:mm:ss  Please click below to review changes made to your user account. Link to the My Profile page Please contact your system administrator for any questions related to changes made on your account. Do not reply to this message - this email address is not monitored for replies.

To edit a TG account:

1. Select Settings in the navigation bar and select TG Account.

2. Select the edit icon () in the Actions column for the account to be modified.

   

3. On the Edit TG Account page, select the Validate TG Account button to validate the TG Account Information.

   If the validation is not successful, select the TD Client Community Manager link and try to log in. If there are issues, consult the SAIG Enrollment Site or call 1-800-330-5947.

   If a password has been created or updated in TD Client Community Manager, select the Sync Password link to ensure that the Mailbox Manager and TD Client site credentials match. You can sync passwords even if the TG account is not enabled in Mailbox Manager.

   

4. Update the General Infoand User Associate Settings as needed.

   Note: You can edit a TG account without designating associated user accounts as Primary or Secondary DPA. To enable/validate the TG account, there has to be at least one (1) associated user account marked as Primary DPA.

5. If the TG account should no longer be available for use, clear the Enabled check box to disable the account. 

6. If you need to update the password for the user account, select Change Password.

   Passwords must be at least eight characters, start with an alphabetic character, and must contain at least one uppercase letter and one lowercase letter.

   Select the Change Password button to complete the password update.

7. Personal TG account holders can enable/disable the Manual Password Update option for their accounts.

   Personal TG accounts can be included in automated weekly password updates. The Manual Password Update configuration option allows account holders to forgo the automated updates and change their password manually every 90 days.

   The Manual Password Update column in the TG account grid provides visibility and tracking of those TG numbers with Manual Passwords Updates enabled.

   Mailbox Manager sends an email message instructing users to change their TD Client password preceding the anticipated expiration of credentials.

   • The email is sent to the Notification Email Address specified in the user profile of the Primary DPA.

   • Notifications are sent for Enabled TG Numbers only.

   • The first message is sent 83 days from the last password change or sync.

   • The message is sent every day until the user resets or syncs the password.

   • The message contains a link to the Edit TG Account page for the respective TG Number (UI login required).

   • Users of Personal accounts with manual password update will receive notification when their passwords are about to expire.

   • When 90 days have passed, users cannot change their passwords from Mailbox Manager. They need to request a password reset in the SAIG portal and sync the password in Mailbox Manager as stated in the following notification.

   Dear {Staff first name}, You have selected manual password update for {TG Number} in the Mailbox Manager application. TD Client requires password changes every 90 days. The TD Client password for this TG account has not been updated in more than 90 days. Mailbox Manager will not be able to receive and send messages for this TG account with an expired password, nor can the change password functionality be used. You can request a password reset at https://saigportal.ed.gov/ or call SAIG Support at 800-330-5947, then click here to sync your new TD Client password with Mailbox Manager. Thank you, Mailbox Manager Support Team

8. Select Save to save your changes to the new user account.

When you change a TG account password, Mailbox Manager generates and sends an email communication to the affected users.  The following is an example of the email communication:

Email Subject	Email Body/Content
Change of Password Notification	Hello {FirstName}, You are receiving this notification because the password associated with a TG account assigned to your user profile has recently changed. Please contact your system administrator for any questions related to changes made to the associated TG account. Thank you, Mailbox Manager Support Team

Export TG Account Information

When you access the list of TG Accounts, you can export information to an Excel file. This is useful for producing information for audits and other compliance requests. The Excel worksheet contains the following columns of user account information:

• TG Number
• Description
• Is Active (True or False)
• Option (General or Personal)
• User Account Associates

To export the user account information:

1. Select Settings in the navigation bar and select TG Accounts on the page.

2. Select the Export button at the top-right of the list.

   

   This produces an Excel file and downloads it to your local system where you can save it as needed.