Create Channels and Sites

For each customer (tenant) implementing Anthology Digital Assistant, Anthology staff (DevOps Cloud Team) needs to create a channel and a new site for the Renee-Bot resource group.

  • If a tenant uses Live Assist, create a Direct Line channel.

  • If a tenant uses Web Chat, create a Web Chat channel.

  • If a tenant wants to use both Live Assist and Web Chat, create both channels.

The Secret Key created in the steps below needs to be accessible by internal Anthology team members in order to complete the Live Assist configuration steps.

  1. Log in to the Azure Portal (Anthology Tenant Azure Directory) and click the Home link.

  2. Select Resource groupsClosed

    Azure Resource Groups

  3. On the Resources groups page, click the name of the Resource group for the bot.  Closed

    In a production environment, the resource group might be named, e.g., Renee-Bot-Prod.

    Azure Resource Groups Grid

  4. In the Type column, select a previously created Bot Channels Registration. See Bot Channels Registration.  Closed

    Azure Resource Groups Grid - Sort by Type

  5. Select Channels in the left pane.  Closed

    Azure Resource Groups Grid - Channels

  6. On the Connect to channels page, select the appropriate channel:

    • If a tenant uses Live Assist, create a Direct Line channel.

    • If a tenant uses Web Chat, create a Web Chat channel.

    • If a tenant wants to use both Live Assist and Web Chat, create both channels.

    For each channel selected, click Edit

    The image below shows a configuration where Web Chat has already been set up is running and Direct Line will be added.  Closed

    Direct Line Channel configuration

  7. Click + Add new siteClosed

    Azure Resource Groups Grid - Configure Direct Line

  8. Enter the site name and click DoneClosed

    Note: The following naming convention should be followed: <subscriptionId>Purpose/product using it-<env>

    Site name

  9. A new site will be successfully created in the selected channel.  Closed

    Site name

  10. Under Secret keys, click on Show.  Closed

    Azure Resource Groups Grid - Connect to Channels - Show Key

  11. Copy the Secret Key and make it available to authorized Anthology staff members that are completing the Live Assist Configuration steps (see Add a Bot).  Closed

    Azure Resource Groups Grid - Connect to Channels - Copy Key

     

Direct Line Channel – New Site

A new site needs to be created in the Direct Line Channel for the Renee Web App Bot for each customer implementing the Digital Assistant. The Secret Key created in the steps below needs to be accessible by internal Anthology team members in order to complete the Live Assist Configuration steps. The process of creating the new site will be completed by Anthology staff.

  1. Log in to the Azure Portal.

  2. Click the Resource Groups button. Closed

    Azure Resource Groups

  3. On the Resource groups page, select the resource group for the production environment.

    Example: Renee-Bot-Prod Closed

    Azure Resource Groups Grid

  4. On the Overview page, click the header of the Type column to sort the records. Closed

    Azure Resource Groups Grid - Sort by Type

  5. Click the link on the Web App Bot record. Closed

    Azure Resource Groups Grid - Web App Bot

  6. Select Channels in the left pane. Closed

    Azure Resource Groups Grid - Channels

  7. On the Connect to channels page, select the Direct Line and click Edit. Closed

    Azure Resource Groups Grid - Connect to Channels

  8. Click + Add new site. Closed

    Azure Resource Groups Grid - Configure Direct Line

  9. Enter the site name and click Done. Closed

    Note: The following naming convention should be followed: <subscriptionId>Purpose/product using it-<env>

    Site name

  10. A new site will be successfully created in the Direct Line Channel. Closed

    Site name

  11. Under Secret keys, click on Show. Closed

    Azure Resource Groups Grid - Connect to Channels - Show Key

  12. Copy the Secret Key and make it available to authorized Anthology staff members that are completing the Live Assist Configuration steps (see Add a Bot). Closed

    Azure Resource Groups Grid - Connect to Channels - Copy Key