What's New

Version 2.0.0

Anthology Digital Assistant 2.0.0 Release Notes (logon required)

Cognitive Model for Student Verification

• Updated Cognitive Model to include support for Student Verification.

• Added FAQ Model for Student Verification - Sorted by ID and FAQ Model for Student Verification - Sorted by Category

• Added Conversation Flow for Student Verification.

• Added Switch Skill Flow.

Migration of LUIS Authoring Resource

• Added Migrate LUIS Resources.

Customer Admin Portal Enhancements

• Configure Tenant > General: added Tenant Name field.

• Configure Skills > System Skills: added Student Verification option.

• Configure Skills > Custom Skills: simplified dialog layout and field descriptions for Add and Edit Skill.

Other Help Content Updates

• Added procedure to Embed Web Chat in TPC Portal.

• Revised "Create a Conversation Flow" section in Custom Skill and Custom Skill with Knowledge Base.

Version 1.2.0

Anthology Digital Assistant 1.2.0 Release Notes (logon required)

Introduction of the Customer Administration Portal

• Added: Customer Administration Portal with Configure Tenant, Configure Skills, and Configure Channels.

  • Updated: Installation Prerequisites
  • Updated: Add Tenant in Internal Administration Portal and added Review Audit Logs.
  • Updated: Manage Answers
  • Removed instructions for Anthology team to "Populate Bot Question Responses" and "Update QnA Pairs in Anthology Reach". This functionality is now available to clients via the Customer Administration Portal ("Publish QnA Pairs" option).

Multi-Language Support for Chat

• Added: Multi-Language Support

  • Added: Create the Multi-Language RENEEESCALATE Skill
  • Added: Multi-Language Web Chat
  • Updated: Manage Answers

Enhanced Web Chat Widget Styles

• Added: Widget Styles

Enhanced Procedures for Extending the Cognitive Model

• Updated: Bot Framework Composer

  • Added: Custom Skill
  • Added: Custom Skill with Knowledge Base
  • Added: Communicate with External Systems

• Updated: Bot Framework SDK

Categories Added to the FAQ Model

• See FAQ Model - Sorted by ID and FAQ Model - Sorted by Category

Version 1.1.0

Anthology Digital Assistant 1.1.0 Release Notes (logon required)

Support for Unauthenticated Live Assist Chats

• Set Up Authenticated Chats
• Add Campaign and Engagement Details
• Configure the TPC Portal
• Start Chat in Portal
• Review Cases

Multi-Channel Support

• Bot Channels Registration
• Create Channels and Sites

Sample Web Chat Widget

• Web Chat Configuration
• Web Chat Widget
• Renee Chat Activity

Support for Digital Assistant in Student Portal

• Add the Bot to Student Portal

Transfer to Agent with Live Assist Enabler

• Live Assist Enabler Configuration
• Configure the Renee Chat Transcript Field
• Conversation Flow - Web Chat with Live Assist Enabler

Configurable Bot Name

• Change the Bot Name

Support for Custom Skills

• Extending the Cognitive Model
• Integration Requirements
• QnA Maker
• Bot Framework SDK
• Bot Framework Composer

Conversational Framework

• Conversation Flow - Web Chat
• Conversation Flow with Selection Choices
• Conversation Flow for Custom Skills

ADA Compliance

• Web Chat Widget

Chat Email Field

• Chat Email field in Internal Administration Portal
• Web Chat Transfer to an Agent

Time Zone Offset in Chat Transcripts

• Time Zone Configuration

Markdown Syntax

• Answers with Text Formatting
• Answers with Phone Numbers
• Answers with Links
• Exclusive Markdown Formatting

Deployment & Support

• Add Tenant in Internal Administration Portal (multiple new fields)
• Generate Keys Using Shell Script JWTRS256 to generate RSA keys
• Populate Bot Question Responses
• Create Application User
• Security Role for the Application User
• Update QnA Pairs in Anthology Reach (step 3)

Troubleshooting

• Bot is not online in the Live Assist Administration Portal
• Client Secret Expired
• Time Zone Configuration

Known Limitations

• Markdown syntax visible in chat transcripts
• No renderer for activity of type "endOfConversation"
• Initial message treated as "First Name" response

Renamed Products

• CampusNexus Student is now Anthology Student
• CampusNexus Engage is now Anthology Reach

Version 1.0.0

Digital Assistant 1.0.0 Release Notes (logon required)

The Digital Assistant version 1.0.0 includes important features in this introductory release to improve the student experience for Anthology Reach customers. Below are some of the highlights included in the release. Please review the Release Notes for detailed information on the release contents.

User interface for managing answers

Anthology Reach has an entity that stores the question and answer pairs. Authorized users can provide answers using HTML to support hyperlinks, formatting, and direction to the people interacting with the Digital Assistant.

Escalation to a live advisor

While conversing with Anthology Digital Assistant in a chat session, a person can request to speak with a live advisor instead of a bot. If an advisor is available to chat, the Digital Assistant will request a handoff from the chat to the advisor.

Open a case on behalf of the person

If the Digital Assistant is unable to answer the questions the person has asked, or the person has asked to transfer and no advisor is available, the Digital Assistant will open up a case on behalf of the person and assign it to the Contact record owner along with the transcript of the conversation.

Mental health concerns and awareness

Anthology Digital Assistant has a personality outside of the core set of higher education based questions. If a student engages in a chat with the Digital Assistant and the conversation indicates signs of concern (inappropriate banter, bullying, sadness, anger, loneliness), the Digital Assistant will capture the conversation and open a case for the appropriate advisor at the institution to follow up with the student.